The Bambu Lab Trust Center for Complete Security and Privacy Transparency

Over the past three years, we've made security and privacy core pillars of our development process, investing heavily in expertise, infrastructure, and continuous improvement. Today, we're excited to announce the release of the Bambu Lab Trust Center: a comprehensive resource where anyone can see exactly how we approach security and privacy, backed by independent certifications and detailed technical documentation.

The Security White Paper

The centerpiece of the Trust Center is our 38-page Security White Paper, which documents Bambu Lab's continuous investment and exploration in cybersecurity and data privacy over the past three years.

The document provides comprehensive technical documentation across six key areas:

• Device Security: How hardware and software combine to build device security, network security, and data security features. This includes secure boot processes, hardware encryption engines, and trusted execution environments.
• Software Security: Virtual machine protection and runtime defense mechanisms that reduce risks to user-side software, including code signing, anti-debugging measures, and regular security updates.
• Cloud Security: Multi-layered defense systems with security management and periodic penetration testing, including DDoS protection, web application firewalls, and encrypted communications.
• Privacy Compliance: Our internationally certified organizational processes and privacy handling principles. This section covers our ISO 27701 and TRUSTe certifications, privacy policy framework, and data storage strategies that ensure compliance with international regulations like GDPR.
• Open-Source Initiatives: Documentation of our contributions back to the community and strict adherence to open-source agreements, including our open-source Bambu Studio project.
• Bug Bounty Program: Details on public collaboration with security experts, research institutions, and industry partners to collectively enhance security protection capabilities.

Independent Validation

Saying "trust us, we're secure" isn't good enough. We wanted independent verification. That's why we pursued three internationally recognized certifications:

• ISO/IEC 27001 confirms our information security management meets global standards through rigorous third-party audits of our security controls, risk management, and incident response.
• ISO/IEC 27701 extends those standards to privacy, demonstrating we handle personal data responsibly and comply with regulations like GDPR.
• TRUSTe Enterprise Privacy validates our privacy program against the same frameworks used by major enterprises worldwide.

What We've Built

We'll be honest: security wasn't our strongest suit when we started. Our founding team had deep expertise in robotics, but cybersecurity? That was new territory. The community was the first to raise concerns about vulnerabilities in our early products, and those concerns were the wake-up call we needed.

Today, we're proud to deliver what we believe are best-in-class 3D printers: combining cutting-edge technology, speed, and quality with robust security protections that you can actually verify for yourself.

Here's what we've built to keep your printers, data, and creative work secure:

1. Hardware-Level Protection
Security starts at the chip level, built into our hardware architecture from day one.

X1 and H2 series printers include:

• Secure boot that verifies every piece of firmware before it runs so that no malicious code gets through
• Hardware encryption engine that uses sensitive keys in a secure hardware environment to reduce the attack surface of the keys
• Trusted execution environments that keep critical security functions isolated from the rest of the system

P1 and A1 series printers feature:

• Secure boot with firmware verification to prevent unauthorized code execution
• Flash-based AES-XTS-256 transparent encryption and decryption for secure storage
• Hardware security engine with keys stored in Efuse, accessible only by the security engine to protect against physical attacks

2. Software Hardening
Every application we ship (Bambu Studio, Bambu Handy) goes through multiple layers of protection:

• Code signing ensures you're getting authentic software from Bambu Lab, not imposters
• Virtual machine protection makes reverse-engineering incredibly difficult for attackers
• Anti-debugging measures block attempts to tamper with software at runtime
• Regular security updates that patch vulnerabilities as soon as we find them

3. Cloud Security You Can Trust
When you use cloud features like remote printing or accessing the model library, your data travels through:

• Multi-layered defenses including DDoS shields and web application firewalls
• Encrypted communications using HTTPS, MQTTS, and DTLS protocols
• Secure device authentication so only your authorized printers can connect
• Isolated storage on trusted infrastructure (AWS and GCP globally, Alibaba Cloud in China)

4. Privacy Controls That Put You in Charge
We've built specific features for users who want maximum privacy:

• LAN-Only Mode keeps your printer off the internet entirely (no cloud connection, period)
• Offline firmware updates let you upgrade via SD card or USB drive (depending on your 3D printer model) without ever going online
• Stealth printing means your print files don't get stored in the cloud unless you want them to
• Hardware network switches on the X1E and H2D Pro let you physically disconnect wireless

These settings are easy to find and use. We've designed the system, so you always have a choice.

Our Trust Center

The Bambu Lab Trust Center is now live and includes:

• Security White Paper available for download
• Certification documents
• Bug Bounty Program details
• Privacy Policy and data handling documentation
• Contact information for security inquiries
• Integration documentation for developers building private solutions
• Partnership application process for SDK access

Whether you want to dive deep into cryptographic algorithms and system architecture, or just want a clear answer to "is my data safe?" our Trust Center has you covered at every level of technical depth.

Need clarification or want to discuss something in more detail?

Contact us at security@bambulab.com. We are here to help!

The Bambu Lab Security Team